Refund Policy

Last updated: 8 July 2026

This Refund Policy applies to all paid services provided by Letovia Security, operated by Malav Shah, based in Gujarat, India. Please read this policy carefully before engaging our paid services.

1. Complimentary Assessment

The initial website security assessment offered by Letovia Security is provided free of charge with no payment required. No refund policy applies to the complimentary assessment.

2. Paid Services

Paid services include, but are not limited to:

• Website Security Assessments
• Email Security Reviews
• Remediation Services
• Other Professional Cybersecurity Services

Payment terms, scope, and pricing are confirmed with you in writing before any payment is taken, and before commencement of each engagement.

3. Digital Deliverables

Our services are delivered digitally, typically as a written report or documentation sent by email. Because digital deliverables can be accessed and used immediately once sent, please review Sections 4 and 5 below regarding when completed work becomes non-refundable.

4. Eligibility for Refunds

A full refund may be issued in the following circumstances:

• You cancel your engagement before work has commenced on your paid service.
• Letovia Security is unable to commence the agreed work within a reasonable timeframe due to circumstances on our side.
• The service delivered materially differs from the agreed scope, even where work has commenced or a deliverable has already been sent to you.

5. When Refunds Are Not Available

Except where Section 4 applies (including where the service delivered materially differs from the agreed scope), refunds will not be issued in the following situations:

• Work on the paid engagement has already commenced or been completed.
• The assessment report or other digital deliverable has been delivered to you.
• Cancellation is requested after remediation work has begun.
• You are dissatisfied with the findings of the assessment (our findings reflect actual vulnerabilities discovered and are not adjusted based on preference).

6. Partial Refunds

In cases where work has partially commenced, a partial refund may be considered at our discretion, proportional to the work not yet completed. Any partial refund amount will be agreed in writing.

For larger engagements delivered in defined milestones or phases, refund eligibility is assessed per completed milestone: fully completed milestones are non-refundable, while fees for milestones not yet started remain eligible for a refund under Section 4.

7. Payment Disputes

If you believe a payment has been taken in error or have a billing concern, please contact us at info@letoviasec.com before raising a chargeback or payment dispute with your bank or payment provider. We will work with you in good faith to resolve the matter promptly. Raising a chargeback without first contacting us may delay resolution.

8. Fraud Prevention

We reserve the right to withhold delivery of a service, delay a refund, or decline an engagement where we reasonably suspect payment fraud or other fraudulent activity. Confirmed fraudulent activity may be reported to the relevant payment provider or authorities.

9. Taxes and Payment Processing Fees

Where applicable, taxes are included in or added to the price agreed for your engagement. Refunds are issued for the amount we received, net of any payment processing fees that our payment provider does not return to us.

10. How to Request a Refund

To request a refund, contact us at info@letoviasec.com with the subject line "Refund Request" and include:

• Your full name
• Your website URL
• The service you paid for
• The reason for your refund request

11. Refund Timeline

We will acknowledge your refund request within two business days and provide a decision within five business days. Approved refunds will be processed using the original payment method. Processing time may vary depending on your bank or payment provider, but is typically within 5 to 10 business days after approval.

12. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For questions about this Refund Policy, contact us at info@letoviasec.com.